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Following is a short list of FAQ’s from our customers. If you have a question that isn’t included on the list, please feel free to call us directly, at (973) 579-0182.

Do you provide emergency service?
Perfection knows that emergencies don’t necessarily keep regular business hours. We’re available for emergency service 24/7/365.

Do you provide service in my area?
Perfection’s service area covers Bergen, Morris, Essex, and Sussex counties:

What should I do if I have a leaky pipe?
Always know where the main shut-off valves in your house are to prevent further damage until our technician arrives!

I have a strange odor coming from my drain. What should I do?
Drain odors usually are a sign that your drain is becoming clogged. A simple, natural maintenance trick—pour ½ cup baking soda down the drain, followed by 1 cup of vinegar. Give it about 30 to 60 minutes, and then flush the drain with boiling water. This is a great substitute for harsh chemical drain openers that can burn your skin and damage pipes and drains over time.

For especially stubborn clogs, call us at Perfection. We’ll be there on the double, with a cost-effective remedy for your problem.

What should I do about a frozen pipe?
Thawing a frozen pipe takes patience. NEVER use any type of torch to do the job—you can damage the wall surrounding the pipe, or cause it to burst.

Instead, first close the main shut-off valve feeding the frozen pipe. Sometimes, simply opening a cabinet door will provide enough heat to thaw it out. You can also try a hair dryer (set on low), a heat lamp, or a light bulb.

In most cases, a burst pipe will cause far more damage than a simple leak, so it’s best to call in a professional immediately.

When do I need a plumbing inspection?
Perfection advises scheduling a plumbing inspection when you move into your home, and at least every 2-3 years after that. Septic systems should also be inspected regularly.

Is it better to repair an old system or replace it with a new one?
That depends on your particular situation. Today’s models are rapidly growing in efficiency. But it’s likely that if your system is less than ten years old, only a repair will be called for.

In cases where replacement is a better option, we will offer you a full range of products to choose from, and an honest, detailed appraisal of what will work best for you.

What is a heat pump?
Geothermal heat pumps (ground source heat pumps), suitable for both residential and commercial use, operate using the Earth’s naturally existing heat. They’re used for space heating and cooling, as well as water heating. They work far more efficiently, economically, and comfortably—and with more regard for the environment. Give Perfection a call to see if a heat pump is the right choice for you.

How can I deal with the effects of summer storms on our cooling system?
Summer storms and lightning can cripple power lines. If your power goes out, turn your system off until power is restored. Once it is, turn the system back on at the thermostat.

If your cooling system doesn’t turn back on, give Perfection a call. We’ll get right to the root of the problem and get it back up and working in no time.

You might want to consider an automatic standby generator as well, so you’re never without power again. Perfection would be glad to give you an estimate—it’s probably cheaper than you think!

When do I need a heating and cooling system inspection?
After a while, even the best-quality appliances can suffer a certain amount of wear and tear. It’s best to schedule HVAC inspections once a year, to maximize your family’s comfort and safety, as well as your system’s efficiency.

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